Refund policy

RETURNS AND EXCHANGES

We hope you will love your new wrap, but if for any reason you change your mind, you have the right to cancel your purchase within 14 days after receiving the package. You are allowed to examine the item as you would in a store, but items must be returned in the same condition as received. Washed or worn items cannot be returned. If you change your mind about a purchase, please notify us as soon as possible and include the purchase receipt with the return. The package must then be sent to Nordic Slings without delay, no later than 14 days after notifying us.

The return address is:

VAEVA Nordic Slings ApS

Sindingvej 11

DK-8600 Silkeborg

Denmark

You cover the shipping costs for returning the item, and you are responsible for ensuring that it is returned safely and undamaged. We cannot refund soiled or damaged products, so we advise that you send the item insured and tracked.

REFUND

Once we have received the product, we will refund your payment within 14 days after receiving the item. Remember to return all received items. If parts of the original purchase are missing, the value of the respective item will be deducted from the refund. Refunds will be made to the same card used for the purchase. We will refund all payments received from you except for delivery costs.

DEFECTS

While we thoroughly check our products, sometimes a defect may be overlooked. If you receive an item with a defect, please immediately notify us and provide as thorough documentation as possible. Complaints must be valid and present upon receiving the item. Depending on the complaint, we may offer to replace, refund, repair, or partially refund your purchase. Defects arising from improper handling or lack of proper care for the product are not covered. Return shipping of defective products will be reasonably covered by Nordic Slings.